You can also find Terms & Conditions translated in German and Russian

Terms & Conditions

What is your insurance policy?

  • Full insurance with No Excess (FDW): you pay nothing for any damages to the rental car in case of an accident.
  • Public Liability and Third Party Insurance
  • Personal Accident (PAI) & Theft Protection Insurance (TPI)
  • Insurance covers Vandalism, Scratches, Brakes, Windscreen/Glass, Roof and Undercarriage
  • Tyres are covered by insurance when driving on properly maintained roads. Off-road use is in violation of the rental agreement and damages due to driving on an improper road surface, will not be covered by the insurance.

What is included in all rentals?

  • Unlimited kilometres or miles
  • Free delivery / collection from Heraklion Airport, Port, a hotel in Heraklion, or a combination of the above. For example: you get your car at Heraklion Airport and you return it at Heraklion Port.
  • 24-hour road assistance all over Crete
  • Roof racks, road maps, baby / child seats (available on request)
  • Our rates include VAT and other taxes

Optional Services & Extras

The following are optional and you can select them in the reservation form:

  • 2nd Driver: + 2€ / day
  • GPS device: + 5€ / day
  • Car Wi-Fi: + 9€ / day
  • Early-Morning / Late-Night Delivery from 22:30 until 06:00: + 20€
  • Pickup the car at Heraklion Airport and return it at Chania Airport: +30€
  • Other Locations Delivery or Return: fee depends on location and will be quoted upon request

Reservation

  • Deposit is NOT needed for the reservation
  • Minimum driver’s age: 24 years for small cars / 27 years for large cars. Maximum driver’s age: 75 years.
  • Within 24h from the moment we receive your reservation we will contact you for a definite confirmation. If you do not receive our message please contact us by phone or email
  • If you are making a last-minute reservation for today or tomorrow, please call us at +30 6981718 888 to confirm the availability of the car

Payment & Cancellation Fees:

  • Deposit is NOT needed and the payment of the car rental fees will be done by cash or credit card, when the car will be delivered to you.
  • If you pay the whole amount by Credit Card, there is an extra charge of 3%.
  • If you want to avoid the 3% charge, then you can either pay the whole amount by cash, or 50% by cash and the rest 50% by credit card.
  • There is no cancellation fee, if you cancel your reservation at least 3 days before the delivery date.
  • If you cancel your reservation 1-2 days before the delivery date, then a 15% cancellation fee will apply.

Delivery of your car:

  • Delivery to your hotel: we will meet you at the hotel reception at the ordered time of pick up
  • Delivery at the airport or port: we will be waiting for you in the arrivals area of the airport or the port, holding a sign with your name on it.
  • If your flight is delayed, our representative will wait for you. If the new arrival time is from 22:30 until 06:00, then an extra charge of 20€ for the late night / early morning delivery will apply.
  • In rare cases, you may arrive to the airport before our representative. If this happens, please call our airport stations:
    Chania Airport: +30 6970880940 / Heraklion Airport: +30 6936790870.
  • We strongly recommend that you check your vehicle before driving away: lights, indicators, all tires including the spare wheel, etc.. If you are not completely satisfied with any part of the vehicle, this is the time to say so and, if necessary, ask for another vehicle of similar specifications and price range.
  • If your preferred car model is not available, then a similar car of the same or higher price range will be delivered, according to availability.
  • Fuel Policy: All cars are delivered with enough fuel to allow you to drive to the nearest gas station. Please return the car with an equal amount of fuel in the tank.